Ford Customer Service Division
Linnworks - Autonative
City Gates House
Please note that order related emails may be sent through the unmonitored sender firstname.lastname@example.org.
Complaints Handling Policy
If you have any complaints regarding the Ford Parts Website or any Products ordered or received, please contact us as soon as possible using the above contact details.
What happens next?
- We’ll acknowledge that we have received your complaint and that we are looking into your complaint. We’ll let you know when you can expect a response
- We will then conduct an investigation of your concerns as soon as possible (we may contact you for further details)
- We will then provide a final response, providing an explanation of what we have found, what we plan to do as a result and why we made the decision. This will normally be in writing via email or letter
We will keep you updated but at any time if you feel there’s additional information that will help us resolve your complaint, you can contact us by email at any time.
What if you’re not happy with the outcome of the complaint?
If a dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by The Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. Ford Motor Company Limited is willing to engage with this type of dispute resolution. For details of this service you can call the dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0345 241 3008, submit an enquiry or complaint via the website www.themotorombudsman.org or write to The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN.